Cookies Policy

Last updated: 29 July 2026

1. Introduction

This Cookie Policy explains how the website operated under the Crazy Arbor Tree Care brand, hereinafter referred to as the “Website”, uses cookies and similar technologies when users browse the Website.

This Policy should be read together with the Website’s Privacy Policy.

Cookies are used in accordance with Regulation (EU) 2016/679, hereinafter referred to as the “General Data Protection Regulation” or “GDPR”, Portuguese Law No. 58/2019 of 8 August, Portuguese Law No. 41/2004 of 18 August, as amended, and all other applicable Portuguese and European legislation.

2. What are cookies?

Cookies are small text files stored on the device used to access the Website, such as a computer, tablet or smartphone.

Cookies may allow a device to be recognised during a subsequent visit, remember certain preferences, support the proper operation of the Website, improve the browsing experience and provide statistical information about how the Website is used.

Cookies do not damage the user’s device and do not contain viruses or other malicious software.

In addition to cookies, the Website may use similar technologies, such as pixels, tags, local storage, scripts or technical identifiers, for equivalent purposes.

3. What cookies are used for

Cookies and similar technologies used by the Website may be used to:

  • support the proper technical operation of the Website;
  • ensure the security of browsing and forms;
  • protect the Website against spam, fraud and abusive automated use;
  • remember user preferences;
  • store consent choices;
  • improve the browsing experience;
  • measure Website performance;
  • produce usage statistics;
  • identify technical problems;
  • improve the content, services and features provided.

4. What we do not do

Crazy Arbor Tree Care does not use cookies to:

  • sell users’ personal data;
  • personally identify visitors for the subsequent sale of their data;
  • access files or information stored on a user’s device without a lawful basis;
  • install malicious software;
  • activate personalised advertising cookies without the consent required by law.

Where users access third-party websites, social networks, maps, messaging platforms or services through links on the Website, those organisations may use their own cookies.

The use of those services is governed by their respective Cookie Policies and Privacy Policies.

5. Types of cookies used

5.1. Strictly necessary cookies

These cookies are essential for the operation, security and technical management of the Website.

Without these cookies, certain features may not operate correctly.

They may include cookies used for:

  • technical session management;
  • Website security;
  • fraud and misuse prevention;
  • load balancing;
  • form protection;
  • managing and storing consent preferences;
  • the operation of CookieScript;
  • the technical operation of content management systems.

These cookies may be used without the user’s consent where they are strictly necessary to provide the Website or a service expressly requested by the user.

5.2. Preference or functionality cookies

These cookies allow the Website to remember certain choices and settings made by the user.

They may include, for example:

  • the selected language;
  • browsing preferences;
  • previously selected options;
  • display settings;
  • preferences relating to integrated services or content.

The use of these cookies will depend on the user’s consent where this is required by law.

5.3. Statistical or analytical cookies

These cookies help provide an aggregated understanding of how visitors use the Website.

The information collected may be used to:

  • determine the number of visitors;
  • analyse the most frequently visited pages;
  • understand where visits originate;
  • measure the approximate duration of visits;
  • analyse interactions with forms, buttons or content;
  • identify errors and technical problems;
  • improve the Website’s structure and content;
  • optimise the browsing experience.

Where possible, this information is used in an aggregated or pseudonymised form and is not intended to identify users directly.

Statistical cookies will only be used after the user has provided prior consent where this is required by law.

5.4. Marketing cookies

Marketing cookies may be used to monitor browsing activity, measure advertising campaigns, limit the repetition of advertisements or present more relevant promotional content.

If the Website uses or begins to use services of this nature, the relevant cookies will only be activated after the user has provided consent where this is required by law.

The CookieScript panel will provide up-to-date information about any marketing cookies actually detected and used on the Website.

5.5. External content cookies

Some pages may include content supplied by third parties, such as:

  • maps;
  • videos;
  • social media content;
  • messaging services;
  • external forms;
  • other embedded content.

These services may place cookies or collect technical data when activated.

Where required by law, external content using non-essential cookies will remain blocked until the user provides consent.

6. First-party and third-party cookies

The cookies used on the Website may be:

6.1. First-party cookies

These are cookies set directly by the Website’s domain and used for its operation, security, preferences or technical management.

6.2. Third-party cookies

These are cookies set by external services or platforms integrated into or used by the Website.

Crazy Arbor Tree Care does not directly control the duration, configuration or use of all cookies set by third parties.

Users are advised to review the privacy and cookie policies of the relevant providers.

7. Third-party services used by the Website

The Website may use technological services provided by third parties.

These services may place their own cookies, use local storage or establish technical communications required for their operation.

7.1. Google Analytics 4

Google Analytics 4 may be used to produce statistics about how the Website is used.

The information collected may include:

  • pages visited;
  • approximate duration of the visit;
  • source of access;
  • type of device used;
  • browser type;
  • screen resolution;
  • approximate geographical location;
  • browsing events and interactions.

Google Analytics should not be used by Crazy Arbor Tree Care for the purpose of directly identifying individual Website visitors.

Google Analytics 4 cookies and analytical services will only be activated after the user has provided consent where this is required by law.

7.2. Google Tag Manager

Google Tag Manager may be used as a technical system for managing tags, scripts and services implemented on the Website.

Google Tag Manager is not, in itself, intended to produce usage statistics or create commercial profiles of users.

However, other services that use cookies or process personal data may be loaded through this tool.

The activation of those services will respect the consent choices made by the user.

7.3. Google Maps or Leaflet

Some pages may include maps provided through Google Maps, Leaflet or other providers, including maps used to display locations, operating areas or geographical references.

Displaying these maps may involve communications between the user’s browser and the servers of the relevant provider.

Where loading a map involves non-essential cookies or processing, the map may remain blocked until the user provides consent.

Leaflet is a technical mapping library and may use external map tile providers whose policies should also be considered.

7.4. Google reCAPTCHA

Website forms may be protected using Google reCAPTCHA.

This technology helps distinguish human access from automated access and protects the Website against spam, fraud and misuse.

The operation of reCAPTCHA may involve the collection and transmission of certain technical data to the relevant provider.

The use of this service is subject to Google’s terms and privacy policies.

7.5. CookieScript

The Website uses CookieScript to manage users’ preferences and consent regarding cookies and similar technologies.

CookieScript allows the Website to:

  • display the cookie notice;
  • allow users to accept or reject non-essential cookies;
  • allow users to select individual cookie categories;
  • store user preferences;
  • allow consent to be changed or withdrawn;
  • record consent for the purpose of demonstrating compliance with legal obligations;
  • provide up-to-date information about cookies detected on the Website.

Cookies used by CookieScript to store user choices are considered necessary for consent management.

8. List of cookies used

The specific list of cookies used by the Website may vary according to the features, services and providers active at any given time.

Up-to-date information about each cookie, including, where available:

  • name;
  • provider;
  • purpose;
  • category;
  • duration;
  • cookie type;

is available through the CookieScript preference panel displayed on the Website.

This dynamic list should be regarded as an integral part of this Cookie Policy.

9. Consent

During the user’s first visit to the Website, a notice concerning the use of cookies will be displayed.

The user may:

  • accept all cookies;
  • reject non-essential cookies;
  • select the categories they wish to authorise;
  • view additional information about the cookies used.

A failure to respond or continued browsing should not be interpreted as consent to the placement of non-essential cookies.

Non-essential cookies will only be placed or activated after a positive and unambiguous action by the user where this is required by law.

Refusing non-essential cookies should not prevent general access to the Website, although some features that depend on those cookies may be unavailable.

10. Changing or withdrawing consent

Users may change, withdraw or renew their cookie consent at any time.

They may do so through the CookieScript preference panel available on the Website.

Withdrawing consent does not affect the lawfulness of the use of cookies before that consent was withdrawn.

Changing preferences may not automatically delete cookies previously stored on the device. It may therefore be necessary to remove them through the browser settings.

11. Disabling or deleting cookies through the browser

Regardless of the choices offered through CookieScript, users may configure their browser to:

  • block all or selected cookies;
  • delete existing cookies;
  • display warnings before new cookies are placed;
  • block third-party cookies;
  • delete browsing data when the browser is closed.

The available options vary depending on the browser and device used.

Blocking or deleting certain cookies may affect the proper operation of some Website features.

Users should consult the help or privacy section of their browser for up-to-date instructions.

12. Duration of cookies

Depending on their duration, cookies may be:

12.1. Session cookies

These remain stored only during the browsing session and are normally deleted when the browser is closed.

12.2. Persistent cookies

These remain stored for a specified period or until they are deleted by the user.

The specific duration depends on the purpose, provider and technical configuration of each cookie.

Detailed information about the duration of each cookie is available through the CookieScript preference panel.

13. International data transfers

Some service providers used by the Website may be established outside the European Economic Area or may use infrastructure located in third countries.

The use of certain third-party cookies or services may therefore involve international transfers of data.

Where applicable, these transfers should be carried out using legally recognised mechanisms, including:

  • adequacy decisions adopted by the European Commission;
  • standard contractual clauses;
  • supplementary protection measures;
  • other safeguards permitted by applicable law.

For more information about the processing and transfer of personal data, users should consult the Website’s Privacy Policy and the policies of the relevant providers.

14. External links and services

The Website may provide links to:

  • social networks;
  • mapping services;
  • messaging services;
  • review platforms;
  • supplier or partner websites;
  • other external services.

These platforms operate independently of Crazy Arbor Tree Care and may use their own cookies and tracking technologies.

When users access an external platform, they will be subject to that platform’s Cookie Policy, Privacy Policy and Terms of Use.

Crazy Arbor Tree Care does not control and is not responsible for cookies placed directly by those organisations after the user leaves the Website.

15. Processing of personal data

Some cookies and similar technologies may involve the processing of personal data, including IP addresses, technical identifiers, device data and browsing information.

The processing of this data is described in greater detail in the Website’s Privacy Policy.

Users may exercise their statutory data protection rights using the contact details provided in that policy.

16. Amendments to this Policy

This Cookie Policy may be revised whenever:

  • legislative or regulatory changes occur;
  • new features are implemented;
  • new services or providers are introduced;
  • new cookies or similar technologies are used;
  • the purposes or settings of existing cookies are changed;
  • the consent management platform is updated.

Whenever changes are made, the date of the latest revision shown at the beginning of this document will be updated.

Where changes are relevant to choices previously made by users, users may be asked to provide consent again.

17. Contact details

Any questions relating to this Cookie Policy may be sent to:

Trading name: Crazy Arbor Tree Care
Legal entity: Espiga Exemplar Lda
Portuguese tax identification number: 518127460
Address: Rua da Moinheta 88, 8365-062 Algoz, Portugal
Email: info@crazyarbor.com

18. Final provision

Crazy Arbor Tree Care seeks to use only those cookies required for the operation and security of the Website and those that help improve the visitor experience.

The choices made by users concerning cookies and their privacy preferences will be respected.

Where required by law, no non-essential cookie will be placed or activated before the user has provided consent.